NetSupport Continues To Deliver Business Continuity Services For Interflora
NetSupport is delighted to announce that it will continue to provide Interflora with business continuity and workplace recovery services following a twelve month extension to their partnership.
Headquartered in Sleaford, South Lincolnshire, the world’s largest and most popular flower delivery network recognises that having a disaster recovery plan is a key business objective to ensure continuity of service for its customers.
The company operates three main sales channels: at Interflora florists, through a contact centre, or via the internet. Whichever channel is used, orders are transacted through a central order processing system. System reliability and scalability is therefore critical, especially during the key periods of Valentine’s Day, Mother’s Day and Christmas, when a substantial number of transactions are processed per day.
Following an initial internal review of its business continuity requirements, Interflora decided that optimum cover would be achieved by partnering with a company that would be able to offer replication of its application data in a secure data centre environment, together with workplace recovery facilities so that key staff could easily transfer at a moment’s notice in the event of an unforeseen event affecting customer service.
Interflora invited proposals from a number of national and local vendors before selecting NetSupport’s state-of-the-art data centre and recovery facilities.
Interflora has become synonymous with a concept that once would have been impossible to believe - that within a day a beautiful bouquet or gift can be personally delivered with style across the world.
With worldwide reach and visibility, the Roman God, Mercury is now one of the most recognised brand marks in the world and a shared symbol of quality and service. The Interflora network stretches to over 58,000 florists worldwide delivering flowers to over 140 countries each maintaining the stringent standards that the company demands.
One of the pleasures of ordering via Interflora is that the customer can rest assured that every detail is taken care of. As the leader in its field, Interflora is always striving to improve on the combination of creativity, experience and guaranteed quality which sets it apart from the competition. In order to continue to offer the highest standards and keep pace with the constantly changing marketplace, Interflora puts a lot of work into establishing what its customers want.