NetSupport helps Bakkavor test drive its workplace recovery plan
United Kingdom

Market Deeping-based Business Continuity specialist, NetSupport, is delighted to have teamed up with Bakkavor, the UK’s leading provider of fresh prepared foods.

Staff relocation forms a vital part of any recovery plan, ensuring customer-facing services are up and running again at the earliest opportunity following a disaster and NetSupport recently hosted part of Bakkavor’s 90 strong IT team as it put its workplace recovery procedures through their paces for the first time.

Recent expansion has seen NetSupport’s state-of-the-art facilities extend to three dedicated recovery suites all equipped with the latest computing (pre-installed with the customer's own systems) and telephony equipment to offer a perfectly replicated office environment for its customers.

“Regular testing of recovery plans provides both parties with invaluable experience, knowing that if the worst should happen at the customer’s premises, tried and tested processes are in place to ensure continuity of service,” explains NetSupport’s Business Continuity Manager Ravi Pathak.

Mr Pathak continues, “NetSupport’s team of networking and telecoms specialists worked closely with Bakkavor’s staff both before and during the day to ensure a smooth transition.”

Bakkavor’s Group Technology Officer Jon Stephenson commented: “I have to say, I was very pleased with the way things went with the rehearsal. Our key staff were able to test NetSupport’s Business Continuity and Workplace Recovery facilities in a real live environment; we were up and running within an hour of arrival. NetSupport’s staff were excellent, very flexible and always there to help. I would highly recommend NetSupport to other businesses.” 

About Bakkavor

With over 40 years' experience in developing own-label brands, Bakkavor is the UK’s leading provider of fresh prepared foods and is unique in supplying the widest variety of fresh prepared foods on an international scale. Employing nearly 19,000 staff across 32 facilities in the UK, the company specialises in making and developing private label prepared foods for the top global grocery retailers and well-known international foodservice operators.