What is the cost per hour of major systems downtime at your organisation? Many businesses haven't worked out this figure – simply, of course, because nothing unforeseen is going to happen that will prevent them from operating! In statistics compiled by Information...

One Saturday afternoon we were notified by one of our clients that they wanted to put us on alert due to losing all connectivity to their site. They were unable to continue with their business, as the majority of sales were done by telephone and internet. As soon as...

The Mercury Business Awards celebrate all that is great about business in the Stamford and Rutland area and this year's winners were crowned at an awards ceremony at the Greetham Valley Hotel in Oakham on Friday 21st September. NetSupport is thrilled to announce that...

What is organisational resilience, exactly? When it comes to business and business continuity, resilience is all about the ability that an organisation has to adapt to disruptions quickly and efficiently, whilst maintaining its business operations and looking after...

Telling your organisation’s audience what has gone wrong might seem like the worst thing you can do when disaster strikes, but in actual fact it can be one of the most important. Managing your reputation and customers’ expectations is key to ensuring they are informed...

Educating your employees about the types of emergencies that could potentially occur in the workplace is crucial. It’s important that they understand the problems that might arise, the risks involved and have had proper training to ensure they know what to do in an...

The process of identifying, assessing and managing risks is called risk management. Creating a risk management plan is essential for every company as it helps you to understand potential risks and ways you can minimise them or recover from them. It also means that,...

Creating a business continuity plan can be daunting; especially if it’s the first time you or your team have approached it. If you’ve read around the subject in preparation, you may have noticed a couple of key acronyms: RPO and RTO. These are the factors that will...

Marmalade are an insurance company providing car insurance policies for learners and young drivers. Alex Smith, Systems Manager, explains: "When I visited NetSupport I was very impressed by the setup there. The entire building was presented to a quality standard and...