What is organisational resilience, exactly? When it comes to business and business continuity, resilience is all about the ability that an organisation has to adapt to disruptions quickly and efficiently, whilst maintaining its business operations and looking after...

Telling your organisation’s audience what has gone wrong might seem like the worst thing you can do when disaster strikes, but in actual fact it can be one of the most important. Managing your reputation and customers’ expectations is key to ensuring they are informed...

Educating your employees about the types of emergencies that could potentially occur in the workplace is crucial. It’s important that they understand the problems that might arise, the risks involved and have had proper training to ensure they know what to do in an...

The process of identifying, assessing and managing risks is called risk management. Creating a risk management plan is essential for every company as it helps you to understand potential risks and ways you can minimise them or recover from them. It also means that,...

Creating a business continuity plan can be daunting; especially if it’s the first time you or your team have approached it. If you’ve read around the subject in preparation, you may have noticed a couple of key acronyms: RPO and RTO. These are the factors that will...

Marmalade are an insurance company providing car insurance policies for learners and young drivers. Alex Smith, Systems Manager, explains: "When I visited NetSupport I was very impressed by the setup there. The entire building was presented to a quality standard and...

A key part of any business continuity plan is documenting what to do in the case of an emergency. This means that, when disaster strikes, there is already a plan in place that can be followed in order to minimise the implications. A disaster could simply be loss of...

When creating a business continuity plan, there are a number of main points that your business should consider, including: IT service continuity – It is important to take into consideration all IT systems and processes (both hardware and software) that are key to the...

Knowing what to do in the case of a disaster is essential for any business as disruption can be costly, and not only in financial terms. Flooding, fires, storm damage and IT problems are just some of the many issues that could cause a disruption. Managing these issues...