Resources

Case Studies

Learn more about NetSupport Business Continuity

Frequently Asked Questions

Do you have existing customers and can you provide us with testimonials?

Yes, we have a number of customers who have been with us for some time. You will find some testimonials on the Resources page of our website. If you require more specific contact details, please let us know.

Does the specification of your generator match with what is being offered (i.e. for computers, lighting, servers and A/C etc.) and are they on backup power?

Absolutely. We operate dual backup generators that power all dependent systems.

As a rule of thumb, allowing for a PC, monitor, surrounding A/C and lighting, you can normally calculate on 1Kva per workspace. So, if a company has 1,000 PCs and a 500Kva generator, you can be fairly certain you will be working in darkness!

What is your external connection for our network? Is it a single connection and what redundancy do you have in place?

We offer two separate connections, split between connectivity to POPs in Peterborough and Bourne, terminating at different routers to provide better redundancy.

What site security is offered and can we see it?

You are welcome to arrange a visit to see all our facilities. Our site security includes the latest high definition CCTV and Access Control systems; sensors covering the whole site; fences on all boundaries; plus 24-hour on-site security guards.

Are the services and specifications you advertise actually implemented or are these simply your future plans?

Everything we advertise to our customers is implemented, tested and available for use right now.

We have to make sure we conduct "due diligence". Can we see your last audited accounts so we know that you will be viable for the duration of the contract?

Absolutely. NetSupport Group accounts are available to view on request.

Who can I contact to discuss domain names?

If you have a domain registered with us, please feel free to email us on, [email protected]  to discuss any changes. To purchase domain names, you must confirm that you are aware of, and accept in full the current Nominet terms and conditions, http://www.nominet.uk/go/terms

Any communications regarding a domain names will be acknowledged within 48 hours.

To contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, phishing, spam. Please email us at [email protected].  You should expect to receive a response within a few hours and no more than 5 working days. Escalation outside the 5 days period is reported to senior management who monitor and respond to all escalated incidents affecting customers as soon as possible.

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